Analyste de solutions, Gestion de la relation client et plateforme de données client (CRM et CDP)-FR

Who We Are

Role Overview

Key Responsibilities

• Act as the functional expert for Microsoft Dynamics CRM and Bloomreach CDP throughout implementation.
• Lead requirements gathering across customer service, call-centre operations, marketing, campaigns, customer journeys, personalization, sales, and customer lifecycle management.
• Translate business needs into CRM configurations and CDP use cases, including segmentation, identity resolution, and activation rules.
• Review functional designs with external system integrators and balance standard functionality with customized solutions.
• Manage user stories, use cases, acceptance criteria, and end-to-end CRM-CDP business scenarios.
• Support user acceptance testing, defect triage, production readiness, knowledge transfer, and internal support preparation.

Required Qualifications

• At least 5 years of experience as a business analyst, solutions analyst, or functional analyst.
• Bachelor's degree in information systems, business administration, computer science, engineering, or a related field, or equivalent relevant education and experience.
• Hands-on Microsoft Dynamics 365 CRM experience across sales, customer service, and marketing modules.
• Practical experience with a customer data or marketing data platform such as Bloomreach, Salesforce CDP, Adobe, or Tealium.
• Strong knowledge of customer data models, 360-degree customer views, segmentation, customer journeys, personalization, and omnichannel experience.
• Ability to work with business stakeholders, information technology teams, and external vendors.
• Excellent communication, facilitation, and documentation skills.
• Bilingual French and English communication skills, spoken and written.

Technical Skills

• CRM configuration using no-code or low-code approaches.
• CDP segmentation, customer journeys, and activation.
• Identity resolution, deduplication, and unified customer profiles.
• CRM-CDP integration principles, data flows, and dependencies.
• Real-time and batch data ingestion concepts.
• Customer journey and campaign analytics, including ROI, conversion, and response rates.

Benefits and Work Model

• The role offers employee travel privileges, benefits, training, and development resources.
• The work model is hybrid, with four office days and one work-from-home day each week.
• The listed benefits apply to permanent full-time employees.

Application Timing

• Applications were requested by October 2, 2026.

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