Agent, Call Centre

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Meet and surpass the Call Centre goals related to customer service, sales objectives, handle time, and other objectives;

Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike;

Utilize selling and upselling techniques to close the sale of vacation package bookings

Maintain a high level of professionalism in all communications and customer satisfaction.

Act in an efficient and accurate manner when booking reservations using the Air Canada Vacations in-house systems;

Promote the services of Air Canada Vacations to travel agencies and consumers contacting our offices;

Ensure customers are informed of all relevant reservation details and products;

Maintain a current and accurate knowledge of all our products, booking procedures and policies and applying this information through the booking process;

Observe all procedures in handling reservations and related activities;

Perform other tasks as assigned by immediate superior.

College diploma in Tourism or relevant work experience;

Sales experience with the ability to recognize sales opportunities;

Exceptional attention to detail and organizational skills, strong verbal and written communication skill.

Bilingualism (English and French) and strong communication skills;

Working proficiency of reservation systems (Ex: TTS), an asset.

Available to work flexible schedules, evenings and weekends

Available for a 6-12 week training program from Monday to Friday (may include evenings & weekend)

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service

$1 Shift premium for shifts starting before 8:00am and after 6:00pm, as well as full weekend shifts

Company pension plan with employer match

Employee Share Ownership Plan

Tuition reimbursement of up to $5000 per year

Wellness Reimbursement for expenses of up to $300 per year

We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family

We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees. Visit our Careers page for a full list of benefits.

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.