After Sales Manager (Service Manager)
Skills
About This Role
Overview
- **Job Title - After Sales Manager (Service Manager)**
- **Type - Full time**
- **Contract Duration - Perm role**
- **Work Location - Dubai**
- **Salary - Upto AED 24000 + Family Benefits**
- **Mandatory details/Skills - Experience in Automotive industry**
Job description
- Develop and execute strategic plans to enhance aftersales service efficiency and customer satisfaction.
- Plan and ensure optimal use of facilities available at the service center for running the business operations.
- Achieve the budgeted net sales, gross margin and net profit
- Team Leadership: Lead, inspire, and mentor the aftersales team, fostering a culture of excellence and continuous improvement.
- Customer Focus: Maintain a customer-centric approach, ensuring rapid resolution of customer issues and nurturing strong customer relationships.
- Quality Assurance: Implement robust quality control measures to maintain service standards, conduct regular service audits, and incorporate customer feedback for improvement.
- Inventory Management: Efficiently manage spare parts inventory, ensuring optimal stock levels, accurate record-keeping, and cost-effective procurement strategies.
- Technical Expertise: Provide technical guidance and support to the service team, ensuring they are proficient in handling intricate repairs and diagnostics.
- Revenue Growth: Drive revenue increase by promoting services, accessories, and maintenance packages, ensuring profitability while delivering value to customers.
- Compliance: Ensure adherence to industry regulations, safety standards, and company policies in all after sales operations.
- Reporting: Prepare insightful reports on service metrics, customer feedback, and financial performance, offering valuable insights for ongoing improvement.
Qualification
- Bachelor of Automobile /Mechanical Engineering or Business Management.
- 7 years of automotive after sales experience in GCC, 3 of which in managerial position
- Strong knowledge and understanding of the automobile after sales operations
- Good understanding of the body shop operating model
- solid understanding of the P&L statements
- Leadership skills
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