Account Manager (Miami)
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- Collaboration - Work closely with other departments to ensure a seamless partner experience
- Accountable - Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform
- Execute - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts
- Build - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
- Engage - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn
- Experience - Minimum 2 years of solid Account Management with a track record of success in revenue growth
- Manage Full Sales Cycle - 2-3 years, taking an account from onboarding to long term revenue generation
- Selling into SMB - 2-3 years, being able to close sales and generate incremental revenue
- Team Player - must be happy to ‘roll sleeves up’ and assist the team whenever requiredComfortable working in a fast-paced and changing environmentDemonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry
- Bi-lingual - Fluency in English and another language, ie Spanish, Thai, Mandarin.
- Multi-selling - Experience with selling multiple products at a time.
- CRM - Experience with a CRM, we use Hubspot.
- Screen Stage (30 mins) - Video-call with a member from the Talent Team.
- 1st Stage (30 mins) - Video-call with our Head of Account Management.
- 2nd Stage (30 mins) - Video-call with one of our Commercial Leaders.
- Final Stage (45 mins) - Video-call with our Heads of Account Management and General Manager.
About Fresha
Marketplace and management software for beauty and wellness businesses.
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