Account Manager

Overview

Key Responsibilities

• Manage and maintain relationships with existing clients and key accounts.
• Serve as the primary point of contact for customer inquiries, concerns, and service requests.
• Develop a thorough understanding of client needs and business objectives.
• Ensure high levels of customer satisfaction through proactive communication and support.
• Identify opportunities for upselling, cross-selling, and account growth.
• Prepare and deliver business reviews, proposals, and presentations to clients.
• Coordinate with internal departments to ensure timely and successful delivery of services and solutions.
• Monitor account performance, contract compliance, and service quality standards.
• Resolve customer issues and escalations promptly and professionally.
• Track and report on account activities, revenue performance, and customer feedback.
• Maintain accurate records of client interactions and opportunities within the CRM system.
• Assist in contract renewals, negotiations, and retention strategies.
• Build long-term partnerships that contribute to business growth and customer loyalty.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Sales, Management, or a related field.
• Minimum 3–5 years of experience in Account Management, Customer Success, Sales, or Client Relationship Management.
• Strong communication, presentation, and negotiation skills.
• Proven ability to manage multiple accounts and maintain strong client relationships.
• Excellent problem-solving and conflict-resolution abilities.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office applications and CRM systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent command of English; Arabic is an advantage.

Application Question(S)

• Willing to work in Abu Dhabi
• Can join immediately

Experience

• Account Manager: 3 years (Required)

Language

• Arabic (Required)