Warranty Administrator

Role Description

Key Tasks

• Building relationships and trust with workshop and reception team.
• Process the claim as per manufacturer policy and procedures on time, providing any further requirements to enable claim payment, closely monitoring rejected claims, claims for submission and pending payments.
• Reconciles all warranty receivables with payments, any deficiencies are raised to management for their intervention.
• Manages claim submission and monitoring any required KPI’s.
• Coach and work with workshop and parts team to ensure the manufacturer’s warranty policy and procedures are followed with regards, recording, diagnosis and claiming.
• Ensure reconciliation from invoice to claim is checked and any deficiencies are raised for management intervention.
• Ensure parts are tagged correctly, returned or stored as required for the specific period and in order.
• Able to self-audit and understand any operational requirements or coaching to enable perfect warranty audits.
• Timely information to workshop team related to warranty requirement, to ensure no claim rejection.
• Ensure customer and vehicle data is reviewed, updated and accurately recorded in the DMS.
• Confirm all paperwork and documentation is arranged and recorded correctly and is clear, fully explained to enable detailed understanding.
• Continually verifies criteria requirements by manufacturer, keeping up to date information supplied, whilst ensuring training for themselves at required levels.
• Keeps aftersales team updated on warranty policy and procedure changes, recall and service bulletin launches.
• Ensure recall completion and raise to management for any non-compliance.
• Files and maintains all the manufacturer required information.
• Comply with all company policies and procedures including GM policy and procedures, security, health, safety, quality and environmental policies etc.

Knowledge, Qualifications & Skills required

• Minimum of 2 years proven experience in a warranty administrator role.
• Excellent attention to details, and strict procedural compliance to meet manufacturer policy and procedures.
• Disciplined time management.
• Logical thinker with solid problem-solving attributes.
• Able to work under pressure.
• Skilled administrative abilities inc. computer competency.
• Able to work alongside workshop teams, reliable, assertive and flexible personality
• Capable of managing multiple responsibilities simultaneously (Multi-Task).
• Competent to understand and follow specified policy and procedures.
• Excellent in verbal and written English communication.
• Bachelor/Diploma of Engineering.
• Understanding of vehicle and aftersales processes.
• A strong understanding of automotive technology and the automotive industry.
• Familiarity of DMS and manufacturer’s warranty management systems.
• Relevant training and/or certifications as a warranty administrator.
• Pay: AED3,558.05 - AED7,545.36 per month