Bodyshop Estimator

Role Description

Key Tasks

• Building relationships and trust with customers, advising them on the parts and repair processes required to keep their vehicle operational as designed.
• Identifying customer needs and confidently recommending and demonstrating appropriate products to suit their requests and requirements.
• Ensure customer and vehicle data is reviewed at each customer touch point and is updated and accurately recorded in the DMS.
• Ensure all paperwork is arranged and recorded correctly, any communication to the customer is clear and fully explained to enable detailed understanding.
• Creating open dialogue with the workshop team relating to work in progress.
• Answering and advising customer questions relating to their repair/service and discussing with workshop team when necessary to ensure the best solution is always offered to the customer.
• Informing customers about potential cost savings and warranty offerings, which could ensure we retain the customer via a service contract or extended warranty policy etc.
• Keeping in contact with customers, updating their vehicle status regularly, should there be any changes, whilst under diagnosis, awaiting parts, parts arrived, being cleaned, completed, awaiting collection etc.
• Listening to customers’ needs, pacifying, and handling their expectations and complaints professionally and efficiently, in line with the company and manufacturers’ policies, escalating to management as and when required.
• Demonstrate and maintain product/service knowledge, product trends and promotions.
• Comply with all company policies and procedures including GM policy and procedures, security, health, safety, quality and environmental policies etc.

Knowledge, Qualifications & Skills required

• Minimum of 2 years’ proven experience in a similar customer-facing role.
• Disciplined time management.
• Logical thinker with solid problem-solving attributes.
• Able to work under pressure.
• Skilled administrative abilities inc. computer competency.
• High level of customer handling, customer service, social and communication skills.
• Capable to manage multiple responsibilities simultaneously (multi-task).
• Competent to understand and follow specified policy and procedures.
• Excellent in verbal and written English communication.
• Bachelor/Diploma of Engineering.
• Understanding of vehicle and aftersales processes.
• A strong understanding of automotive technology and the automotive industry.
• Familiarity of DMS systems.
• Relevant training and/or certifications as a Service Advisor.
• Excellent in verbal and written Arabic communication.
• Pay: AED2,610.78 - AED6,900.58 per month