Waiter for DUOMO

Position Title

Position Summary

Key Responsibilities

• 1. **Guest Service**
• Welcome guests warmly and create a memorable first impression.
• Present menus, explain daily specials, promotions and menu recommendations confidently.
• Take food and beverage orders accurately using the POS system.
• Serve food and beverages according to EDITION luxury service standards.
• Ensure all guest requests are handled promptly and professionally.
• Anticipate guest needs and provide personalised service throughout the dining experience.
• Handle guest concerns or complaints courteously and escalate when necessary.
• Build rapport with guests to encourage repeat business and positive guest satisfaction.

1. **Food & Beverage Service

• Possess comprehensive knowledge of menus, ingredients, allergens, preparation methods and beverage offerings.
• Recommend food and beverage pairings to enhance the guest experience.
• Ensure the proper sequence of service is maintained at all times.
• Monitor tables throughout service to ensure guest satisfaction.
• Clear and reset tables promptly while maintaining cleanliness and presentation.
• Prepare bills accurately and process payments following hotel procedures.
• Promote upselling opportunities to maximise restaurant revenue.
• 1. **Operational Responsibilities**
• Complete opening, closing, and side duties as assigned.
• Ensure tables, stations, and service areas remain clean, organised, and fully stocked.
• Maintain cleanliness and hygiene standards in compliance with HACCP and food safety regulations.
• Ensure all equipment and operating supplies are properly maintained.
• Follow cash handling and billing procedures accurately.
• Report maintenance issues, shortages or guest incidents to supervisors immediately.
• 1. **Team Collaboration**
• Work closely with the kitchen, bar, hostess and stewarding teams to ensure smooth operations.
• Support colleagues during busy service periods.
• Attend daily briefings and departmental training sessions.
• Maintain positive working relationships with all hotel departments.

1. **Health, Safety & Compliance

• Follow hotel health and safety procedures at all times.
• Adhere to food hygiene and sanitation standards.
• Maintain personal grooming and uniform standards according to EDITION brand guidelines.
• Comply with company policies, fire safety regulations and emergency procedures.
• Protect guest privacy and maintain confidentiality.

Qualifications

• A diploma or certification in Hospitality, Hotel Management, Food & Beverage Service or a related field is preferred.
• Additional hospitality certifications are an advantage.

Experience

• Minimum
• 2–3 years
• of experience as a Waiter/Waitress in a luxury hotel, upscale restaurant or fine dining establishment.
• Previous experience in an international five-star hotel is highly preferred.
• Experience with luxury lifestyle brands is an advantage.

Skills & Competencies

• Excellent guest service and interpersonal skills.
• Strong communication skills in English.
• Additional languages such as Arabic, Russian, French, Mandarin, German or Spanish are an advantage.
• Professional grooming and presentation.
• Strong knowledge of food and beverage service standards.
• Knowledge of wines, spirits, cocktails and food pairing is preferred.
• Ability to multitask under pressure.
• Excellent attention to detail.
• Strong teamwork and collaboration skills.
• Basic mathematical and cash-handling skills.