Security Manager

Position Summary

Security Operations Management

• Manage and supervise all hotel security operations on a 24/7 basis.
• Develop, implement, and maintain security policies, procedures and standard operating practices.
• Ensure adequate security coverage for all areas of the hotel, including guest rooms, public areas, restaurants, bars, parking facilities, back-of-house areas and event spaces.
• Conduct regular patrols and inspections to identify and mitigate potential risks.
• Monitor security systems, CCTV operations, access control systems, alarms and surveillance equipment.

Risk Assessment & Loss Prevention

• Conduct regular risk assessments and vulnerability analyses.
• Develop and implement loss prevention strategies to minimize theft, fraud and property damage.
• Investigate incidents involving theft, misconduct, accidents, security breaches or suspicious activities.
• Prepare detailed incident reports and recommend corrective actions.
• Maintain records of all investigations and security-related matters.

Emergency Preparedness & Crisis Management

• Lead emergency response planning and execution.
• Ensure preparedness for fire emergencies, medical incidents, natural disasters, security threats and evacuation procedures.
• Coordinate emergency drills and training programs.
• Act as Incident Commander during emergencies until relieved by senior management or emergency services.
• Liaise with Civil Defence, Police, Ambulance Services and other government authorities when required.

Team Leadership & Development

• Recruit, train, supervise, and evaluate Security Officers and Supervisors.
• Conduct regular performance reviews and coaching sessions.
• Ensure all team members maintain professional appearance, discipline and service standards.
• Develop departmental training programs focused on security awareness, emergency response and guest interaction.

Health, Safety & Compliance

• Ensure compliance with UAE laws, local authority regulations and hotel security standards.
• Support Health & Safety initiatives and workplace safety programs.
• Participate in safety committee meetings and risk management reviews.
• Monitor contractor and vendor compliance with security requirements.
• Ensure confidentiality and protection of guest information and company assets.

Guest & Employee Safety

• Maintain a visible security presence while providing excellent guest service.
• Handle guest complaints and security concerns professionally and discreetly.
• Assist departments in resolving security-related issues.
• Promote a safe and secure working environment for all employees.

Reporting & Administration

• Prepare daily, weekly, and monthly security reports.
• Analyze incident trends and recommend preventive measures.
• Manage departmental budgets, staffing schedules and security equipment inventories.
• Maintain all security records, licenses, permits and compliance documentation.

Qualifications

• Bachelor's Degree in Security Management, Criminal Justice, Business Administration, Hospitality Management or a related field.
• Valid

SIRA Manager/Supervisor Certification

• is required.
• Professional security certifications are preferred.
• UAE driving license is an advantage.

Experience Requirements

• Minimum
• 8–10 years of progressive experience in hotel security operations
• , with at least
• 3–5 years in a Security Manager position
• within a luxury hotel environment.
• **Previous experience with Marriott International properties is mandatory**
• , preferably within luxury brands such as The Dubai EDITION, The Ritz-Carlton, St.
• Regis, W Hotels or JW Marriott.
• **Valid SIRA Certification (Security Industry Regulatory Agency – Dubai) is mandatory**
• for this role.
• Thorough understanding of
• SIRA regulations, Dubai security compliance requirements and UAE hospitality security standards.
• Strong knowledge of Marriott security standards, brand requirements, emergency response procedures and loss prevention programs.
• Experience managing security operations in luxury hotels with multiple outlets, event spaces, VIP guests and high-profile clientele.
• Proven experience coordinating with local authorities, police, civil defense and emergency services within the UAE.
• Hands-on experience with CCTV systems, access control systems, incident investigations, risk assessments and crisis management.

Skills & Competencies

• Strong leadership and team management abilities.
• Excellent incident investigation and report-writing skills.
• Strong crisis management and decision-making capabilities.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and manage emergencies effectively.
• Strong knowledge of risk assessment and loss prevention practices.
• Proficiency in Microsoft Office and security management systems.
• High level of integrity, confidentiality, and professionalism.

Key Performance Indicators (KPIs)

• Reduction in security incidents and losses.
• Compliance with hotel security standards and local regulations.
• Effectiveness of emergency response and crisis management.
• Completion of security audits and risk assessments.
• Employee and guest safety performance metrics.
• Security team productivity and training compliance.
• Incident investigation and resolution effectiveness.