Housekeeping Attendant

Position Summary

Guest Room Cleaning & Maintenance

• Clean and service guest rooms, suites, bathrooms and assigned areas according to hotel standards and procedures.
• Ensure all guest rooms are maintained in immaculate condition, paying close attention to cleanliness, presentation and guest comfort.
• Change bed linens, make beds, replenish towels, amenities and guest supplies.
• Vacuum, dust, polish and sanitise furniture, fixtures, floors and surfaces.
• Inspect rooms for maintenance issues and report any defects promptly to the Engineering Department.
• Ensure all guest requests are handled promptly and professionally.

Housekeeping Operations

• Maintain housekeeping carts, pantries and storage areas in a clean, organised and fully stocked condition.
• Follow established cleaning schedules, deep-cleaning programs and special project assignments.
• Adhere to departmental productivity standards while maintaining quality expectations.
• Properly use, handle, and store cleaning chemicals, equipment and supplies in accordance with safety guidelines.
• Report lost and found items following hotel procedures.

Guest Service Excellence

• Deliver courteous, professional and personalised service to all guests.
• Respond promptly to guest requests, inquiries and special requirements.
• Respect guest privacy and maintain confidentiality at all times.
• Represent the hotel brand through professional grooming, conduct and communication.

Health, Safety & Compliance

• Comply with all hotel policies, procedures and brand standards.
• Follow UAE health, hygiene and workplace safety regulations.
• Ensure safe handling of cleaning chemicals and housekeeping equipment.
• Immediately report accidents, hazards, maintenance issues or unsafe conditions.
• Participate in departmental training programs and safety drills.

Teamwork & Communication

• Work collaboratively with fellow Housekeeping Associates, Supervisors, Front Office, Engineering and other departments.
• Attend daily briefings and departmental meetings.
• Maintain effective communication regarding room status, guest requests and operational requirements.
• Support colleagues during peak operational periods when required.

Qualifications

• High School Diploma or equivalent qualification preferred.
• Housekeeping certification or hospitality training is an advantage.
• Basic understanding of housekeeping operations and luxury hotel service standards.
• Ability to communicate effectively in English.
• Additional language skills are considered an advantage.

Experience Requirements

• Minimum 3-4 years of experience as a Housekeeping Attendant within a luxury hotel, five-star hotel or internationally recognised hospitality brand.
• Previous experience with Marriott International properties is preferred.
• Experience working in luxury guest room environments with high service standards.
• Knowledge of housekeeping cleaning techniques, chemical handling and guest room presentation standards.
• Familiarity with luxury hospitality service expectations and guest satisfaction requirements.