VodafoneThree - Account Manager, Multinational Customer Desk Sales

This is an exciting desk-based B2B sales role focused on managing and growing a portfolio of large multinational customers.

You’ll take ownership of customer relationships, building a strong understanding of their business, priorities and challenges. Your focus will be on retaining and growing existing revenue, identifying cross-sell and upsell opportunities, and developing new relationships and opportunities within your accounts.

You’ll work closely with our Global Account Managers (GAMs) and wider VodafoneThree teams to develop customer relationships, identify growth opportunities and deliver the right solutions. While account management is at the heart of the role, you’ll also be expected to proactively generate new business opportunities across your customer base.

Manage and develop a portfolio of large multinational B2B customers, building strong, trusted relationships and becoming a key point of contact.

Understand customer strategies, priorities and challenges to identify opportunities to retain and grow revenue.

Develop relationships across different customer teams and buying groups, expanding your network of contacts within each account.

Identify and pursue cross-sell, upsell and new business opportunities across the VodafoneThree portfolio.

Own account and sales plans, managing opportunities from initial identification through to proposal, negotiation and close.

Lead regular customer reviews, using these to strengthen relationships, understand changing requirements and identify future opportunities.

Work closely with Global Account Managers and internal teams to coordinate activity and deliver solutions that meet customer needs.

Maintain an effective sales pipeline and deliver against agreed revenue and sales targets.

Experience in B2B account management or sales, ideally in telecoms, technology or a similar B2B environment.

A proven ability to manage and grow existing customer accounts, with experience identifying and developing new commercial opportunities.

Strong relationship-building skills, with the confidence to engage and influence stakeholders across different levels and functions.

A strong understanding of customer needs, with the ability to identify opportunities and recommend relevant products and solutions.

Commercially focused, with experience managing a sales pipeline and working towards revenue targets.

Highly organised, able to manage multiple customers, relationships and opportunities effectively.

Confident working with complex organisations and collaborating with Global Account Managers and wider internal teams.

Strong communication, negotiation and influencing skills, with a customer-focused and results-driven approach.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website https://careers.vodafone.com/uk/reasonable-adjustments/ for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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