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Digital Platform Operation Specialist

Vodafone
Baladiyat ad Dawhah, QAT
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Product ownershipEnterprise portalsWebsite and web journeysChatbot platforms and integrationsProduct roadmaps and backlog managementAgile delivery

Full Job Posting

Role overview

The specialist owns product roadmaps and backlogs for digital platforms, prioritizing work by customer value, business impact, effort, and dependencies.

Responsibilities

  • Lead enterprise portal journeys for business onboarding, account and service management, billing, payments, and support, partnering with Enterprise Business to increase adoption and self-service.
  • Own web journeys for discovery, lead capture, acquisition, and self-service; improve usability, accessibility, and conversion with Design, Content, Marketing, and Sales.
  • Own chatbot conversational journeys, intents, knowledge, and integration priorities; improve answer quality, task completion, and resolution, with escalation to Customer Care.
  • Translate requirements into user stories and acceptance criteria; lead backlog refinement, coordinate dependencies, oversee user acceptance testing, and approve business release readiness.
  • Use analytics and feedback to improve outcomes; coordinate service issues and compliance with accountable teams.

Qualifications

  • Bachelor’s degree in IT, Engineering, Business, or a related discipline, or equivalent relevant professional experience.
  • Experience in product ownership across enterprise portals, websites, or conversational platforms.
  • Expertise in Agile delivery, roadmap planning, and backlog management.
  • Experience in enterprise self-service, web journeys, and chatbot integrations.
  • Experience with customer research, analytics, and experimentation.
  • Stakeholder management; telecommunications or a service-led business background is preferred.

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