VodafoneThree - CX Data and Insights Specialist

Location

• Stoke-on-Trent Contact Centre + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week – Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

What we offer

• We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/reasonable-adjustments/ ) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

Requirements

• Strong analytical skills with the ability to interpret complex datasets and transform findings into clear business recommendations.
• Experience creating dashboards, reports and visualisations using Power BI or similar business intelligence tools.
• Advanced Excel skills and experience working with SQL, databases or reporting platforms.
• Proven ability to identify trends, anomalies and performance drivers through detailed analysis.
• Experience handling large datasets while maintaining high standards of data quality and accuracy.
• Strong stakeholder management and communication skills, with the ability to explain insights to both technical and non-technical audiences.
• A detail-oriented approach and commitment to delivering accurate, high-quality outputs.
• Experience supporting performance management, operational improvement or customer-focused environments.
• A proactive mindset with a passion for solving problems and uncovering insights that drive business value.
• An interest in customer experience and using data to influence meaningful improvements for customers and the business.