Consumer Billing & Payment Specialist
Key Skills for This Role
Full Job Posting
Key accountabilities
- Develop, monitor, coordinate, and manage end-to-end Consumer Mobile Billing and Payment operations.
- Work with Commercial Operations, Customer Experience, Audit, Product and Marketing, RA, and testing teams to identify issues, opportunities, and technical enhancements for bill-cycle processes.
- Evaluate and log reported problems and drive solutions according to business impact.
- Conduct pre- and post-production testing and support successful implementation of changes.
- Ensure postpaid bills are dispatched to customers on time within agreed SLAs.
- Perform related tasks consistent with skills and abilities as assigned by the Line Manager.
Education and experience
- Bachelor’s degree in Computer Science, IT, or equivalent.
- At least 5 years of relevant telecom or IT services experience, with strong technical knowledge and telecom billing experience.
- Knowledge of SQL/PLSQL and Oracle, plus experience managing outsourced partners and strong people management skills.
- Expertise in telecom billing and charging, rating systems, and advanced Microsoft tools.
- Programming language experience is an advantage.
Core competencies
- Excellent communication and collaboration skills.
- Strategic approach and critical thinking.
- Interpersonal and presentation skills.
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