Vehicle Delivery & Handover Specialist

Position Summary

Delivery Planning & Coordination

• Coordinate vehicle delivery and handover appointments in line with showroom sales targets, logistics schedules, and PDI readiness.
• Liaise with Sales Team, Logistics, PDI, and Sales Administration to ensure seamless delivery execution （including recoveries where applicable）.
• Proactively communicate with customers on delivery timelines, including advance notice of any delays or changes in requirements/specifications.

Vehicle Readiness & Documentation

• Ensure vehicles are prepared for handover and meet brand presentation standards prior to delivery.
• Ensure all delivery documents are accurately completed and recorded (handover checklists, delivery notes, extended warranty documents, etc.).
• Support coordination of registration/insurance completion in collaboration with sales administration and advisors.

Customer Handover & Product Expertise

• Maintain up-to-date knowledge of vehicle features, innovations, and operational controls.
• Conduct comprehensive vehicle handovers, explaining key features, technologies, controls, and ownership guidance clearly and confidently.
• Ensure customers are informed of available extras, accessories, and warranty options in line with company guidelines.

Customer Experience & Aftercare

• Provide the highest level of customer service in accordance with company policies to maximize customer satisfaction, repeat business, and referrals.
• Handle customer questions during handover.
• Introduce customers to the Service Department to support a smooth aftersales transition and long-term relationship.

Qualifications & Skills

• 1–3 years of experience in vehicle deliveries, customer service, showroom operations, or automotive aftersales is preferred.
• Strong customer-facing communication and presentation skills.
• High attention to detail and accuracy in documentation and process compliance.
• Ability to coordinate across multiple departments and manage schedules under pressure.
• Strong product knowledge mindset and willingness to continuously learn vehicle technologies.
• Professional, confident, and service-oriented approach.

What We Offer

• Competitive salary + Incentive.
• Company-provided medical insurance and residence visa as per UAE law.
• A professional work environment with learning and growth opportunities.
• Supportive team and structured workflows to help you succeed.