Technical Expert, EV Vehicles

Overview

After Sales / Technical / Service Operations

Company Overview

Role Summary

Technical Diagnosis and Repair Support

• Lead advanced troubleshooting for EV systems: battery pack, BMS, inverter, motor, DC-DC, onboard charger, thermal management, AC/DC charging, HV interlock.
• Interpret DTCs, live data, and test results using OEM diagnostic tools to identify root cause and correct repair pathway.
• Provide technical support for difficult cases, repeat repairs, and intermittent faults across workshop operations.

High Voltage Safety and Workshop Standards

• Enforce high-voltage safety procedures: isolation, lockout/tagout, PPE compliance, and safe work practices.
• Verify workshop readiness for EV service, including tooling, calibration, and HV work area compliance.

OEM Coordination, Warranty and Technical Reporting

• Liaise with OEM technical support for escalations, service bulletins, software updates, and campaign actions.
• Prepare high-quality technical documentation for warranty submissions: logs, photos, measurements, and structured root-cause analysis.
• Track repeated issues and propose corrective actions to improve quality and reduce warranty cost.

Training and Capability Development

• Coach technicians on diagnostic process, correct repair standards, and EV best practices.
• Deliver structured training sessions on new models, new systems, and diagnostic tools.

Performance Improvement

• Drive improvement in workshop KPIs including fix-right-first rate, comeback rate, diagnosis time, and warranty cost control.
• Support implementation of standard repair procedures and continuous improvement initiatives.

Required Qualifications and Experience

• Diploma or bachelor’s in automotive engineering, Electrical/Electronics, Mechatronics, or similar.
• 5+ years in automotive technical diagnosis and repair, with at least 2 years in EV or hybrid systems (flexible based on capability).
• Strong hands-on capability in:
• Battery systems and BMS diagnostics
• HV electrical architecture and insulation testing
• Charging systems (AC and DC) and charging fault diagnosis
• CAN communication and network fault isolation
• Thermal management systems
• Experience with OEM diagnostic tools, guided diagnostics, flashing/coding, and log extraction.
• Experience with Chinese brands is highly preferred, especially
• Omoda, JAECOO, iCAUR
• or similar.
• Certifications （Preferred）
• EV or High Voltage certification （Level 2/3 or equivalent）
• OEM technical certification(s)
• Relevant safety certifications for electrical work and workshop operations

Skills and Competencies

• Structured problem-solving and root-cause analysis mindset
• Strong communication and reporting, able to explain technical issues clearly
• High ownership, able to manage escalations and critical cases
• Coaching mindset with strong workshop leadership presence
• Comfortable working across multiple teams including warranty, parts, and service advisors

What We Offer

• **Real supervisory authority over a live showroom team (not a title-only role)**
• **Competitive UAE package: fixed salary + team-based incentives aligned to targets and margin**
• **Clear career growth toward Sales Manager / Branch Sales Manager based on results**
• **Structured dealership environment with CRM discipline, approval matrix, and OEM-aligned processes**
• **UAE benefits: visa, medical insurance, annual leave and public holidays as per UAE Labour Law**