UK&I FM Operations Manager

Role overview

Responsibilities

• Integrate hard and soft services into a unified property services solution and act as the client’s point of contact for integrated facilities management issues.
• Manage site teams, including staffing, training, development, and performance; respond to operational problems and implement policies and rules.
• Manage contractual relationships and monitor delivery against agreed KPIs and SLAs; adapt deliverables as client needs change.
• Set inspection and audit protocols, maintain procedure playbooks, and work with client and CBRE teams.
• Produce timely contract reports and implement health, safety, security, and environmental policies.
• Review contract documents, ensure statutory and organizational compliance, and identify efficiencies while protecting service levels.
• Develop and control annual budgets covering contract services, preventative maintenance, and project or capital items.
• Drive value-add, innovation, continuous improvement, customer satisfaction, and management of third-party vendors, RFPs, contracts, SOWs, SLAs, and KPIs.

Essential skills and experience

• 10+ years of operational experience, particularly in integrated facilities management.
• Demonstrated leadership and management skills across maintenance and engineering, with the ability to engage people at all organizational levels.
• Ability to lead change management programmes and manage multi-million-pound or dollar budgets.
• Demonstrable health and safety knowledge and/or experience; IOSH is the minimum specified level.
• Experience managing integrated facilities management and developing client relationships.
• Strong customer service, communication, analytical, writing, presentation, negotiation, and problem-solving abilities.