Training & Quality Executive

About the Company

About the Team and Role

Training and Capability Building

• Plan and deliver onboarding programs for new partners and refresher sessions for existing partners.
• Develop and maintain SOPs, training decks, and job aids as processes and policies change.
• Measure training effectiveness and learning retention through assessments and practical evaluations.

Quality Assurance and Optimization

• Audit partner catalog data, including menu details, pricing, visuals, and promotional campaigns.
• Score catalog performance, provide actionable feedback, and identify recurring errors and process bottlenecks.
• Track quality metrics and use audit insights to redesign training content and improve partner operations.

Partner and Customer Operations

• Collect updated menus, imagery, special offers, and campaign materials from restaurant partners.
• Manage customer escalations with partners to support prompt resolution and customer satisfaction.

What You’ll Need

• Strong background in training delivery, quality assurance, or partner management is required.
• Experience in quick-commerce, food delivery, or e-commerce platforms is preferred.
• Excellent communication, presentation, analytical, and problem-solving skills are required.
• Ability to design training materials, SOPs, and user-friendly job aids is required.
• Experience with customer success, partner success, or escalations management is required.
• Attention to detail and proficiency with metrics and evaluation scorecards are required.

Work Arrangement

• The role is described as hybrid, with four days per week in the office and one day from home.
• Employees may work remotely from any country for 30 days per year, subject to the stated company policy.

What We’ll Provide

• Careem describes opportunities for learning, growth, regional impact, healthcare benefits, fitness reimbursements, and unlimited vacation days.