Training & Quality Executive

About Careem

Role Overview

Training and Capability Building

• Plan and deliver onboarding programs for new partners and refresher sessions for existing partners.
• Maintain SOPs, training decks, and job aids to reflect process and policy changes.
• Measure training effectiveness and retention through assessments and practical evaluations.

Quality Assurance and Auditing

• Check partner catalog data, including menu details, pricing, visuals, and promotional campaigns.
• Score catalog performance and provide actionable feedback through quality scorecards.
• Identify root causes, recurring errors, and process bottlenecks.
• Track and report quality metrics and trends to internal stakeholders.

Process Optimization

• Use audit insights to update and redesign training content.
• Align quality benchmarks with training initiatives to improve partner operations end to end.

Partner and Customer Operations

• Collect updated menus, imagery, special offers, and campaign materials from partners.
• Manage customer escalations with partners and work toward prompt resolutions.

What You’ll Need

• Background in training delivery, quality assurance, or partner management is preferred, particularly in quick-commerce, food delivery, or e-commerce.
• Excellent communication and presentation skills are required.
• Strong analytical and problem-solving abilities are required.
• Ability to design training materials, SOPs, and user-friendly job aids is required.
• Customer success, partner success, or escalations management experience is required.
• Attention to detail and proficiency with metrics and evaluation scorecards are required.

Work Arrangement

• The role is described as hybrid, with four days per week in the office and one day from home.
• Employees may work remotely from any country for 30 days per year, subject to the stated company policy.

Benefits and Growth

• Careem offers learning and growth opportunities, healthcare benefits, and fitness reimbursements.
• The company provides unlimited vacation days per year as stated in the posting.