Training Manager

About This Role

About the Role

We are looking for an experienced Training Manager to design, manage, and continuously improve the training and learning function for Bayt Al Tawabel Holding.

This role is responsible for ensuring that restaurant staff, store managers, and business unit teams are equipped with the right skills, knowledge, and service standards to deliver consistent guest experiences across all brands.

The Training Manager will lead group-wide training programs, manage onboarding for new hires, oversee the Learning Management System, and work closely with Operations, Culinary, and Operational Excellence teams to ensure SOPs and service standards are translated into effective training content.

Key Responsibilities

• Develop and maintain the group-wide training curriculum covering service standards, food safety, operations, and leadership.
• Manage training programs for restaurant staff, store managers, and business unit teams.
• Oversee onboarding programs for all new hires across owned restaurants and holding functions.
• Manage the Learning Management System, ensuring training content is updated, accessible, and properly tracked.
• Collaborate with Operations Excellence and Culinary teams to develop SOP-linked training modules.
• Track training completion rates, assessment scores, and post-training performance improvement.
• Support the Saudi Talent Programme through structured learning pathways.
• Manage and guide the Training Content Developer, Saudi Talent Programme, and LMS / Digital Learning Administrator.
• Report training effectiveness and L&D spend to the Chief People Officer on a quarterly basis.

Requirements

• Bachelor’s degree in Education, Human Resources, Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of training and development experience.
• Experience in F&B, hospitality, retail, or multi-site service operations is preferred.
• Experience designing blended learning programs, including classroom and digital learning.
• Strong experience in curriculum design, instructional design, and training content development.
• Experience managing onboarding programs for new employees.
• Experience using or managing Learning Management Systems and e-learning tools.
• Strong facilitation, coaching, and communication skills.
• Ability to analyze training performance and measure learning effectiveness.
• Strong project management skills.
• Bilingual communication skills in Arabic and English.

Key Skills & Competencies

• Curriculum design and instructional design.
• LMS administration and e-learning tools.
• Facilitation and coaching.
• Performance gap analysis.
• Project management.
• Training effectiveness reporting.
• Service standards and operations training.
• Food safety and leadership development.
• Arabic and English training delivery.

Ideal Candidate Profile

• The ideal candidate has strong Learning & Development experience in F&B, hospitality, retail, or a similar multi-site service environment. They should be able to design practical training programs, translate SOPs into clear learning content, and ensure training is reflected in real operational performance.