Assistant Training Manager ( F & B)
About This Role
Key Responsibilities
1. Training Strategy & Planning
Develop a comprehensive annual training plan aligned with business goals and operational needs.
Conduct training needs analyses across all F&B departments to identify skill gaps and performance challenges.
Create structured learning pathways for new hires, supervisors, and high‑potential employees.
2. Training Program Development
Design and update training modules covering service standards, product knowledge, hygiene and safety, upselling, guest engagement, and leadership skills.
Develop onboarding programs for new F&B employees to ensure smooth integration and consistent service delivery.
Create training materials such as manuals, SOPs, e‑learning content, videos, and assessments.
3. Training Delivery
Facilitate engaging classroom sessions, on‑the‑job training, role‑plays, and practical demonstrations.
Coach and mentor F&B staff and supervisors to reinforce learning and improve performance.
Conduct pre‑opening training for new outlets or renovated venues.
4. Performance Monitoring & Evaluation
Track training attendance, completion rates, and post‑training performance improvements.
Evaluate training effectiveness through assessments, mystery audits, guest feedback, and operational KPIs.
Provide regular reports and recommendations to management on training outcomes and areas for improvement.
5. Compliance & Standards
Ensure all training programs comply with food safety, hygiene, and regulatory requirements.
Maintain updated knowledge of industry trends, best practices, and brand standards.
Support internal and external audits by ensuring proper documentation and staff competency.
6. Collaboration & Communication
Work closely with F&B Managers, HR, and Quality Assurance teams to align training with operational needs.
Support talent development initiatives such as succession planning and leadership development.
Foster a culture of continuous learning and professional growth within the F&B team.
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