Retail Training Manager

Overview

About The Role

1. Training Strategy & Program Development

• Design and implement a comprehensive training strategy aligned with the Sales Manager’s business cycle.
• Develop training modules covering customer service, product knowledge, styling, sales techniques, and brand values.
• Train teams on
• handling customer complaints
• professionally and effectively.
• Develop modules on
• upselling, cross‑selling, and maximizing sales opportunities
• .
• Train staff on
• how to collect customer feedback
• and use it to improve service and store performance.
• Coach teams on
• managing customer frustration
• , de‑escalation techniques, and emotional intelligence.
• Train store teams on
• how to serve customers inside the fitting room
• , including etiquette, privacy, styling support, and guiding the customer through the fit‑trial process to enhance conversion.
• Create onboarding programs for new hires to ensure fast and effective integration.
• Continuously update training content based on market trends, product launches, and business priorities.

2. Fashion & Product Knowledge

• Train teams on product features, fabric knowledge, fit, styling, and collection stories.
• Ensure store teams understand fashion trends relevant to the Saudi market.
• Support the Sales Manager in building a strong fashion culture across the retail network.
• Conduct styling workshops to enhance team confidence and selling skills.

3. Sales Capability Development

• Train teams on sales techniques, upselling, cross‑selling, and customer engagement.
• Develop programs to improve conversion, average transaction value, and customer loyalty.
• Conduct in‑store coaching sessions to reinforce learning and monitor progress.
• Support Area Managers and Store Managers in building high‑performing teams.

4. Customer Experience Excellence

• Train teams on service standards, communication skills, and customer handling.
• Ensure alignment with brand expectations and Saudi customer preferences.
• Monitor customer feedback and NPS results to identify training needs.

5. Performance Tracking & Reporting

• Track training effectiveness through KPIs, assessments, and store performance.
• Provide regular reports to the Sales Manager on progress, gaps, and recommendations.
• Maintain training records, attendance, and development plans for all store teams.

Qualifications

• 2–6 years of experience in fashion retail training or retail operations with strong training exposure.
• Academic background in business, fashion, retail management, or related fields.
• Strong understanding of the Saudi retail market and consumer habits.
• Excellent communication and presentation skills in Arabic and English.
• Passion for fashion, styling, and customer experience.
• Young, energetic, engaging, and able to inspire teams.
• Strong business acumen with the ability to translate strategy into training.
• **Recruitment knowledge or experience is a strong plus**
• , especially in evaluating store‑level talent.
• Proficiency in MS Office (PowerPoint, Excel, Outlook).
• Ability to travel frequently between stores