Training Administrator
Role Overview
Provide end-to-end administrative support for the Driver Remedial Training Program.
Coordinate training logistics, maintain records, communicate with drivers and Operations, and administer training activities accurately and on time.
Key Skills for This Role
Full Job Posting
Role Overview
Provide end-to-end administrative support for the Driver Remedial Training Program.
Coordinate training logistics, maintain records, communicate with drivers and Operations, and administer training activities accurately and on time.
Administrative and Operational Responsibilities
- Create and manage remedial training sessions in the LMS; coordinate schedules and prepare training rooms.
- Maintain training records, attendance sheets, databases, and supporting documentation.
- Generate and distribute completion and training-related reports, including daily, weekly, and monthly reports.
- Contact drivers who miss sessions, follow up on attendance, escalate repeat no-shows, and raise absconding reports where drivers refuse training.
- Coordinate driver handovers with Operations and monitor daily schedules.
- Support trainers before, during, and after sessions and ensure administration is completed accurately and on time.
Stakeholder Coordination
- Communicate professionally with drivers about training schedules and attendance requirements.
- Liaise with Operations on attendance, handovers, and training completion.
- Respond promptly to queries from trainers and operational stakeholders.
Qualifications and Experience
- Diploma or bachelor's degree in Business Administration or a related discipline preferred.
- 2–4 years of experience in administration or training coordination.
- Administration or LMS experience is an advantage; transport, logistics, mobility, or service-industry experience is preferred.
- Strong proficiency in Microsoft Excel, Outlook, and other MS Office applications.
- Excellent written and verbal communication in English, organizational and time-management skills, and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment and a professional, proactive, customer-focused approach.
Key Performance Indicators
Timely creation of training sessions in the LMS and completion of attendance follow-up.
Accurate attendance records and training documentation.
Timely submission of completion and operational reports.
Timely escalation of driver no-shows and absconding cases.
Accurate and timely stakeholder communication.
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