Service Desk Technician

The IT Services Desk Technician provides technical support and administration for end-user computing, infrastructure, networking, and business applications in both office and manufacturing environments.

This role is responsible for resolving complex technical issues, supporting enterprise technology solutions, leading local initiatives, and ensuring reliable IT services that support business operations.

The position serves as a key liaison between end users and IT teams and requires strong technical, analytical, and customer service skills.

• Provide advanced support for hardware, software, applications, and IT infrastructure.
• Deliver remote and on-site technical support for users and business functions.
• Configure, maintain, and troubleshoot desktop, network, and peripheral technologies.
• Support software deployments, upgrades, and technology implementations.
• Assist with incident response, outage recovery, and system monitoring activities.
• Act as a liaison between users, business stakeholders, and IT teams.
• Manage hardware and software assets throughout their lifecycle.
• Maintain accurate technical documentation and support records.
• Promote adoption of IT standards, processes, and security practices.
• Provide technical guidance and knowledge sharing to Service Desk and IT team members.

• Associate degree, vocational degree, or equivalent experience in Information Technology or a related field preferred.
• 5-7+ years of experience supporting enterprise IT environments and should have worked in MNC before.
• Advanced experience with PC hardware, operating systems, and business applications.
• Experience with Microsoft Windows, Active Directory, and Group Policy.
• Working knowledge of TCP/IP, LAN/WAN networking concepts, and infrastructure support.
• Strong troubleshooting, analytical, communication, and customer service skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

• Individual contributor role with no direct people-management responsibility.
• Shared ownership of IT support processes, infrastructure services, and local technology initiatives.
• Supports business units and locations through both local and remote service delivery.
• May lead small projects, coordinate technical activities, and drive service improvements.