Information Technology Infrastructure Engineer
Role Overview
The description seeks experienced L3 IT Support Engineers to support infrastructure, applications, and network environments.
The work includes complex issue resolution, root cause analysis, system administration, and maintaining high-availability services in line with SLAs.
Key Skills for This Role
Full Job Posting
Role overview
The description seeks experienced L3 IT Support Engineers to support infrastructure, applications, and network environments.
The work includes complex issue resolution, root cause analysis, system administration, and maintaining high-availability services in line with SLAs.
Responsibilities
- Provide advanced support for escalated hardware, software, and network issues; investigate recurring and critical incidents.
- Administer Active Directory, including user management, group policies, and access control.
- Support Office 365 services, including Exchange Online, Teams, and SharePoint.
- Manage incidents, problems, and changes in line with ITIL practices; monitor service performance and uptime.
- Perform patching, system upgrades, and configuration management.
- Collaborate with infrastructure, network, and security teams to resolve issues.
- Maintain documentation, SOPs, and knowledge-base content; participate in on-call and critical incident response.
Required qualifications
- Requires at least 6 years of IT support or infrastructure support experience.
- Requires strong Windows, hardware, and enterprise-application troubleshooting skills.
- Requires Active Directory experience, including GPOs, access, and security policies, plus Office 365 administration and support.
- Requires experience with ticketing tools such as ServiceNow, Jira, Zendesk, or similar.
- Requires networking knowledge covering DNS, DHCP, TCP/IP, and VPN, and experience in incident management, problem management, and root cause analysis.
- Requires ability to handle high-priority incidents and escalations, and good communication and stakeholder-handling skills.
Preferred qualifications
- ITIL Foundation certification is preferred.
- Azure or Microsoft 365 Admin Center experience is preferred.
- Endpoint management exposure to Intune or SCCM is a plus.
- Knowledge of security best practices and compliance, or experience in enterprise or managed-services environments, is preferred.
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