Maintenance Supervisor

Role overview

Maintenance operations

• Oversee routine, preventive, corrective, and emergency maintenance across properties.
• Maintain HVAC, electrical, plumbing, irrigation, landscaping, swimming pool, water, MEP, and structural systems.
• Inspect properties, implement preventive measures, and maintain safe, functional, well-presented premises.
• Respond to emergencies and coordinate corrective work.

Work orders and contractors

• Manage maintenance requests through completion and track work orders, inspections, quotations, approvals, invoices, and contractor reports.
• Source, evaluate, negotiate with, and manage contractors and suppliers; recommend selections and maintain a reliable service-provider network.
• Supervise contractor work, verify quality before approval and payment, and ensure safety, insurance, and contractual compliance.

Projects and stakeholder communication

• Coordinate refurbishments, upgrades, and improvement projects, including proposals, budgets, timelines, quality, and contractor performance.
• Identify enhancements, savings, and operational improvements; serve as the primary contact for maintenance matters.
• Provide updates on work, progress, risks, delays, and resolutions; prepare weekly and monthly maintenance reports.

Health, safety, and compliance

• Ensure maintenance complies with health, safety, environmental, and regulatory requirements.
• Conduct safety inspections and risk assessments, implement corrective actions, maintain compliance documentation, and escalate concerns.

Experience and skills

• 3–5 years in property maintenance, facilities management, villa operations, or a similar role.
• Experience with luxury residential properties, offices, contractor networks, multiple locations, maintenance reporting, budgeting, and operational planning.
• Experience sourcing contractors, developing evaluation criteria, and managing tender or quotation processes.
• Strong contractor and vendor management, communication, stakeholder management, planning, organization, and follow-up skills.
• Proactive, hands-on, solution-oriented approach with strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office and maintenance management systems; ability to keep accurate records and provide timely reports.

Preferred qualifications

• Experience managing luxury villas and high-end residential properties is preferred.
• Facilities Management, Engineering, or Technical Certification is preferred.
• Sustainability or energy-efficiency knowledge is preferred; Arabic, Hindi, or Urdu are advantageous.
• Willingness to travel between properties across Dubai and respond to urgent issues outside normal hours when required.