Title Client Services Ambassador - ER
Role Overview
Improve the overall quality of patient care by efficiently performing patient administration duties.
Key Skills for This Role
Full Job Posting
Main purpose
Improve the overall quality of patient care by efficiently performing patient administration duties.
Workplace
- Mediclinic Parkview Hospital, Dubai, United Arab Emirates.
Key responsibilities
- Manage patient appointment scheduling and registration efficiently.
- Manage medical insurance processes and related tasks.
- Manage billing and cash-up processes.
- Meet customer service expectations and improve the quality of patient service.
Essential education and experience
- Completed secondary school education (Grade 12) is essential.
- 2–3 years of experience in a customer services role is essential; healthcare industry experience is preferred.
Desired qualifications and experience
- A tertiary diploma or bachelor's degree, preferably in medical science, finance, or accounting, is desired.
- Contact centre or healthcare environment experience is desired.
Required skills and knowledge
- Computer literacy and proficiency in MS Office applications.
- Knowledge of CRM applications, hospital information systems, company policies and emergency codes, medical insurance processes, medical terminology and procedures, numerical literacy, and patient scheduling and registration processes.
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