Title Client Services Ambassador
Role Overview
Improve the overall quality of patient care by efficiently performing patient administration duties.
The role is based at Mediclinic Airport Road Hospital in Abu Dhabi.
Key Skills for This Role
Full Job Posting
Role purpose
Improve the overall quality of patient care by efficiently performing patient administration duties.
The role is based at Mediclinic Airport Road Hospital in Abu Dhabi.
Key responsibilities
- Manage patient appointment scheduling and registration efficiently.
- Manage medical insurance processes and related tasks.
- Manage billing and cash-up processes.
- Meet customer service expectations and improve the quality of patient service.
Education and experience
- Essential: completed secondary school education (Grade 12).
- Desired: tertiary diploma or bachelor’s degree, preferably in medical science, finance, or accounting.
- Essential: 2–3 years of customer services experience, preferably in healthcare.
- Desired: experience in a contact centre or healthcare environment.
Skills and knowledge
- Computer literacy and proficiency in MS Office applications.
- CRM software applications and hospital information systems.
- Knowledge of company policies, emergency codes, medical insurance terminology and processes.
- Medical terminology and procedures, numerical literacy, and patient scheduling and registration processes.
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