Title Client Services Ambassador - Emirati
Role Overview
Improve overall patient-care quality by efficiently performing patient-administration duties.
Key Skills for This Role
Full Job Posting
Purpose
Improve overall patient-care quality by efficiently performing patient-administration duties.
Key responsibilities
- Manage patient appointment scheduling and registration.
- Manage medical insurance processes and related tasks.
- Manage billing and cash-up.
- Meet customer-service expectations and improve patient-service quality.
Education and experience
- Completed secondary-school education (Grade 12) is essential.
- Two to three years of customer-service experience is essential; healthcare-industry experience is preferred.
- A tertiary diploma or bachelor’s degree, preferably in medical science or finance/accounting, is desired.
- Contact-centre or healthcare-environment experience is desired.
Skills and knowledge
- Computer literacy and proficiency in MS Office applications.
- Knowledge of CRM applications and hospital information systems.
- Knowledge of company policies and emergency codes, medical insurance terminology and processes, medical terminology and procedures, and numerical literacy.
- Knowledge of patient scheduling and registration processes.
Workplace
- Position is based at Mediclinic Creek Harbour in Dubai.
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