Tesla Support Advisor - Dubai
Role Overview
Support existing and prospective Tesla customers while creating a memorable, best-in-class experience.
Join an international team supporting Tesla's mission to accelerate the transition to sustainable energy and mobility.
Key Skills for This Role
Full Job Posting
Role Overview
Support existing and prospective Tesla customers while creating a memorable, best-in-class experience.
Join an international team supporting Tesla's mission to accelerate the transition to sustainable energy and mobility.
Responsibilities
- Represent Tesla's brand, mission, and products as a first-line customer contact.
- Address customer concerns through telephone, chat, SMS, and potentially video channels.
- Evaluate and resolve roadside, technical, and general support enquiries.
- Educate owners about Tesla vehicles and energy products and troubleshoot their questions.
- Coordinate with stakeholders and escalate matters requiring senior management concurrence.
- Maintain accurate support case and communication records in CRM software.
- Identify service, subscription, and accessory sales opportunities and support continuous improvement.
Requirements
- Experience in customer service or a related automotive, helpdesk, hospitality, roadside assistance, emergency dispatch, or similar environment.
- Fluency in Arabic and English.
- A full driver's license held for at least two years.
- Ability to communicate business issues and technical concepts.
- Ability to work shifts, including weekends and morning or evening shifts.
- Ability to multitask, prioritize, collaborate, and maintain strong attention to detail.
- Awareness of EV industry trends and local incentives.
- Additional languages are a plus.
Work Style
- The role supports customers through multiple communication channels and requires flexibility to work team shifts.
About Tesla
Tesla describes itself as an international and diverse team focused on sustainable energy and mobility.
About Tesla
Manufacturer of electric vehicles, battery storage, and solar technology.
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