Telesales Executive (IT System Integrator)

Overview

Key Responsibilities

• Make outbound calls to potential customers to introduce company products and services
• Generate and qualify sales leads through cold calling, emails, and follow-ups
• Understand customer requirements and recommend suitable IT solutions
• Schedule meetings or product demos for the sales team
• Maintain and update customer databases (CRM systems)
• Achieve monthly and quarterly sales targets
• Handle customer inquiries and provide accurate information
• Follow up with clients to ensure satisfaction and repeat business
• Coordinate with technical and sales teams to close deals

Required Skills & Qualifications

• Proven experience in telesales, telemarketing, or inside sales (preferably in IT industry)
• Basic knowledge of IT products and services (e.g., networking, servers, cloud, cybersecurity)
• Strong communication and negotiation skills
• Ability to handle rejection and remain persistent
• Familiarity with CRM tools and MS Office
• Excellent phone etiquette and customer service skills
• Target-oriented with a positive attitude

Preferred Qualifications

• Bachelor’s degree in Business, IT, or related field
• Experience in an IT system integrator or technology company
• Knowledge of brands like Cisco, Microsoft, Dell, HP, etc.

Key Performance Indicators (Kpis)

• Number of calls made per day
• Leads generated and qualified
• Conversion rate
• Revenue contribution
• Customer follow-up rate

Job Type: Full-time