Technical Writer
Key Skills for This Role
Full Job Posting
Experience
- Requires at least 7 years of technical or policy writing experience.
- Requires at least 3 years of experience in banking or other regulated financial services.
Key responsibilities
- Develop, review, and maintain technology policies, procedures, SOPs, governance documents, and operational standards.
- Translate business, governance, compliance, and regulatory requirements into clear, practical, controlled documentation.
- Review policy and SOP inventories, rationalize documents, validate ownership, and manage version control.
- Draft and maintain governance frameworks, attestation processes, learning and awareness materials, and compliance-monitoring procedures.
- Gather requirements and document approved processes with Technology, IT GRC, Risk, Compliance, Audit, and business stakeholders.
- Manage document review, approval, publication, and change-control cycles.
- Maintain controlled repositories, evidence registers, document inventories, and revision histories.
- Keep documentation consistent with approved standards and suitable for audit and regulatory review.
Required skills
- Bring proven experience in policy, procedure, SOP, governance, or technical documentation in banking or another regulated environment.
- Write clearly for technical and business audiences and simplify complex governance, compliance, and operational concepts.
- Understand document governance, version control, review, approval, and publication processes.
- Have familiarity with governance, compliance, audit, risk, and control-management practices.
- Use stakeholder interviews and information gathering to produce accurate documentation; maintain attention to detail, quality, consistency, and traceability.
- Have documentation and evidence-management capabilities, including experience with JIRA, Confluence, SharePoint, and document repositories.
Key deliverables
- Technology policies, procedures, SOPs, governance frameworks, standards, and supporting artefacts.
- Attestation, awareness, and compliance-monitoring documentation.
- Policy and SOP inventories, ownership records, document registers, controlled templates, and working instructions.
- Repository structures, indexes, version histories, change logs, audit evidence, and review-ready documents.
Preferred certifications
- Technical writing or documentation certification preferred.
- ITIL 4 Foundation preferred.
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