Technical Account Manager

About F12

The Position

Client Relationships and Business Planning

• Manage approximately 30–35 top-tier accounts and maintain account retention.
• Analyze client challenges, develop roadmaps and advise clients on business decisions, including annual planning.
• Advocate for clients, coordinate internal stakeholders to resolve issues, and present roadmaps and F12 service processes.
• Define account success measures, improve the client experience, track metrics and identify sales opportunities through competitor analysis.

Technology Advisory

• Advise customers on technical scope and match their needs to potential technology solutions.
• Educate clients about F12 products and services, document their needs and research technology trends.
• Coordinate with internal teams to align operational resolution and ongoing client communication.

Requirements

• Advanced business knowledge and understanding of how IT contributes to business goals.
• Technical training, certification, post-secondary technical education or equivalent.
• Experience in a technical program or equivalent technical/troubleshooting work.
• Ability to discuss technical scope and define solutions technicians can deploy.
• Experience building trusted, lasting client relationships.
• Strategic, proactive approach to anticipating needs and strong communication across clients and internal teams.

What F12 Offers

• Three weeks of vacation, extra Flex Days, leadership development, growth coaching and education or certification reimbursement.
• Health Spending Account or RRSP matching, extended health, dental and vision coverage, disability and life insurance, and an employee assistance program.
• Additional benefits include paid time off, on-site parking, office amenities and company events.