Security Operations Analyst
Role Overview
The Security Operations Analyst helps deliver security services to the small and midsize business market.
The role conducts technical investigations and supports accurate, dependable service to internal and external customers.
The analyst identifies threats and handles security incidents and customer requests in the SOC.
Key Skills for This Role
Full Job Posting
The Position
The Security Operations Analyst helps deliver security services to the small and midsize business market.
The role conducts technical investigations and supports accurate, dependable service to internal and external customers.
The analyst identifies threats and handles security incidents and customer requests in the SOC.
Security Operations Duties
- Analyze real-time security signals using investigative tactics, runbooks, and proprietary or third-party tools.
- Conduct investigations and digital forensics across network, endpoint, and log evidence; communicate results to clients.
- Triage alerts, document true positives, investigate incidents, and contribute to incident response reports and after-action reviews.
- Perform threat hunting, security assessments, penetration testing, and red teaming in IT and OT environments.
- Maintain security tools for malware detection, DDoS, IDS/IPS, DLP, antispam, threat intelligence, and vulnerability management.
- Block malicious traffic, isolate infected hosts, and carry out other remediation actions.
- Audit selected signals, support customer requests and troubleshooting, and mentor analysts.
- Improve SOC tools and processes; identify process gaps and escalate them.
- Document response workflows, preserve chain of custody, and present post-incident evidence and reports.
- Follow security policies and compliance obligations and support external security requirements.
Requirements and Qualifications
- At least 3 years of experience with network topology, network security, internet/intranet/extranet technologies, and operating systems.
- A related bachelor’s degree is required; practical relevant cybersecurity work experience may substitute for a university degree.
- Information security certifications such as Security+, CySA+, CEH, or PenTest+ are desirable.
- Familiarity with information security vulnerabilities and risk management is required.
- Strong analytical, organizational, written, and verbal communication skills are required.
- The role calls for persuasive presentation skills, collaboration, initiative, resourcefulness, and a growth mindset.
What You Can Expect
- Benefits include three weeks of vacation, extra flex days, leadership development, growth coaching, and education and certification reimbursements.
- Health and financial benefits include a health spending account or RRSP matching, health, dental, vision, disability and life insurance, and an employee assistance program.
- Additional perks include tuition reimbursement, paid time off, on-site parking, office amenities, and company events.
About F12
F12 provides technology platforms and IT services to Canadian businesses and emphasizes service, continuous improvement, and professional development.
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