Technical Account Manager

About F12

Position

Client relationships and business planning

• Manage approximately 30–35 top-tier accounts and work to retain the client base.
• Assess client challenges, create and implement roadmaps, advise clients, and present roadmap outcomes.
• Advocate for clients internally, coordinate issue resolution, and educate clients on service processes and escalation paths.
• Contribute to annual and quarterly account plans, track metrics, identify account experience improvements, and help drive conversion to F12's primary offering.

Technology advisory

• Advise customers on technical scope and suitable F12 products and services; inform and train clients about those offerings.
• Document customer needs, research technology products and market trends, and match customer requirements to potential solutions.
• Analyze competitors and trends to identify sales opportunities.

Qualifications

• Advanced business knowledge and understanding of how IT supports business goals.
• Formal technical training, technical certifications, post-secondary technical education, or equivalent.
• Experience in a technical program or equivalent technical/troubleshooting work.
• Able to scope deployable technical solutions through conversations with vendors, colleagues, and customers.
• Proven ability to build trusted client relationships, anticipate needs, communicate clearly, and translate customer feedback into internal action.

Rewards and benefits

• Includes three weeks of vacation, extra flex days, leadership development, growth coaching, and education and certification reimbursements.
• Benefits include a health spending account or RRSP matching, health and dental coverage, vision, disability and life insurance, and an employee assistance program.
• Additional offerings include tuition reimbursement, paid time off, on-site parking, office amenities, and company events.