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Team Leader

Tata Business Support Services
Thāne, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 2 weeks ago
CRM

Full Job Posting

Responsibilities

  • Lead and manage a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.
  • Develop and implement strategies to enhance team performance, productivity, and efficiency.
  • Foster a positive and collaborative team culture, promoting open communication and a growth mindset.
  • Conduct regular performance evaluations and provide constructive feedback to team members, identifying areas for improvement and growth.
  • Stay updated on industry trends and best practices, implementing innovative approaches to enhance customer satisfaction and business outcomes.
  • Collaborate with cross-functional teams to align efforts and ensure seamless customer journeys.
  • Analyze and interpret data to identify areas of improvement, making data-driven decisions to optimize team performance.
  • Ensure compliance with company policies and procedures, maintaining high standards of quality and professionalism.
  • Mentor and develop team members, providing opportunities for skill enhancement and career growth.
  • Represent the team and company at various meetings and events, building strong relationships with stakeholders.

Qualifications

  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum 5 years of experience in a team leadership role, preferably in a customer-centric environment.
  • Proven track record of successfully leading and motivating teams to achieve outstanding results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships.
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) systems and other relevant software.
  • Ability to work collaboratively with cross-functional teams and stakeholders.
  • Flexibility and adaptability to changing business needs and priorities.
  • Strong organizational skills and attention to detail.
  • Passion for customer service and a commitment to delivering exceptional experiences.

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