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FOS

Tata Business Support Services
Mahārājganj, IND
Full-time
Mid · 2+ years experience
Onsite
Discovered 1 months ago
CRM

Full Job Posting

Responsibilities

  • Handle customer inquiries and provide timely, accurate responses via phone, email, and chat.
  • Collaborate with the CCE team to ensure a seamless customer experience and efficient complaint resolution.
  • Manage and prioritize a high volume of customer interactions, ensuring prompt attention to each case.
  • Maintain accurate records of customer interactions and collections activities.
  • Identify and escalate potential issues or complaints to the appropriate team leads or managers.
  • Assist in collections processes, including following up on overdue payments and resolving payment disputes.
  • Ensure compliance with company policies and procedures, especially regarding data privacy and security.
  • Stay updated with product knowledge and industry trends to provide accurate information to customers.
  • Actively contribute to team discussions and share best practices for improved customer support.
  • Maintain a positive and professional attitude, representing the company's values and culture.

Qualifications

  • A high school diploma or equivalent is required; a college degree in a related field is preferred.
  • Minimum 2 years of experience in customer support or a similar role, preferably in a collections environment.
  • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
  • Strong problem-solving and critical thinking abilities, with a customer-centric approach.
  • Proficiency in using CRM systems and other customer support tools.
  • Ability to work independently and manage a high volume of tasks efficiently.
  • Excellent time management and organizational skills, with attention to detail.
  • A positive and friendly attitude, with a passion for delivering exceptional customer service.
  • Basic knowledge of collections processes and debt recovery is an asset.
  • Willingness to continuously learn and adapt to new technologies and industry practices.

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