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Customer Care Executive

Tata Business Support Services
Mumbai, IND
Full-time
Entry
Onsite
Discovered 2 weeks ago
Microsoft Office

Full Job Posting

Responsibilities

  • Act as the primary point of contact for customers seeking home and personal loans, providing timely and accurate information.
  • Schedule and coordinate meetings with the Mahindra field team for document collection, ensuring a smooth process.
  • Maintain a high level of customer satisfaction by promptly addressing inquiries and concerns.
  • Build and maintain strong relationships with customers, fostering a positive brand image.
  • Stay updated with loan products, policies, and procedures to provide accurate advice to customers.
  • Handle customer inquiries and complaints, offering effective solutions and ensuring a high level of service.
  • Collaborate with internal teams to ensure a seamless loan application and approval process.
  • Maintain accurate records of customer interactions and document collection activities.
  • Provide regular feedback to the management team on customer trends and preferences.
  • Assist in developing and implementing customer service strategies to enhance the overall customer experience.

Qualifications

  • A high school diploma or equivalent qualification is required.
  • Previous experience in a customer service or call center role is preferred.
  • Excellent communication skills, both verbal and written, with the ability to engage and build rapport with customers.
  • Strong organizational skills and attention to detail to manage multiple tasks and customer interactions.
  • Proficiency in using Microsoft Office suite and other relevant software.
  • Ability to work independently and as part of a team, demonstrating a positive and collaborative attitude.
  • Excellent time management skills and the ability to prioritize tasks effectively.
  • A customer-centric approach with a focus on delivering exceptional service.
  • Willingness to learn and adapt to new processes and technologies.
  • A positive and professional demeanor, representing the company's values and brand.

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