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Customer Relationship Executive

Tata Business Support Services
Patna, IND
Full-time
Mid · 2+ years experience
Onsite
Discovered 2 weeks ago
CRMMicrosoft Office

Full Job Posting

Responsibilities

  • Act as the primary point of contact for customers, ensuring a prompt and professional response to inquiries.
  • Handle customer complaints and provide effective solutions, maintaining a high level of customer satisfaction.
  • Collaborate with the collections team to resolve customer issues related to payments and collections.
  • Maintain accurate records of customer interactions and ensure data privacy and security.
  • Provide regular updates to customers on the status of their accounts and any relevant information.
  • Identify and escalate potential customer service issues to the appropriate teams for resolution.
  • Conduct periodic customer satisfaction surveys and analyze feedback to improve services.
  • Assist in developing and implementing customer retention strategies.
  • Stay updated with industry trends and customer preferences to enhance the overall customer experience.

Qualifications

  • A bachelor's degree in Business Administration, Customer Service, or a related field is preferred.
  • Minimum 2 years of experience in a customer-facing role, preferably in a collections or customer service environment.
  • Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and internal teams.
  • Strong problem-solving and analytical skills, with the ability to make sound decisions and provide creative solutions.
  • Proficiency in using customer relationship management (CRM) systems and Microsoft Office suite.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent organizational skills and attention to detail.
  • A customer-centric approach with a focus on delivering exceptional service.
  • Willingness to learn and adapt to new technologies and processes.
  • Strong work ethic and a positive, collaborative attitude.

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