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FOS Collection Executive

Tata Business Support Services
Dhanbad, IND
Full-time
Mid · 2+ years experience
Onsite
Discovered 4 weeks ago
Microsoft Office

Full Job Posting

Responsibilities

  • Manage and recover debts from FOS customers, ensuring timely and accurate collections.
  • Establish and maintain positive relationships with customers, providing excellent customer service.
  • Negotiate and develop repayment plans tailored to each customer's financial situation.
  • Monitor and analyze customer accounts to identify potential risks and take proactive measures.
  • Collaborate with internal teams, including accounting and operations, to ensure smooth debt recovery processes.
  • Maintain accurate records and documentation for all collection activities.
  • Provide regular updates and reports on collection progress to the management team.
  • Stay updated with industry trends and best practices in debt recovery and customer service.
  • Ensure compliance with legal and regulatory requirements in debt collection practices.
  • Support and contribute to the overall goals and objectives of the Collections department.

Qualifications

  • A high school diploma or equivalent is required, with a preference for a bachelor's degree in finance, business, or a related field.
  • Minimum 2 years of experience in debt collection or a similar role, preferably in the FOS collections sector.
  • Strong communication and interpersonal skills, with the ability to build rapport and negotiate effectively.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in using Microsoft Office and other relevant software for debt collection and record-keeping.
  • Knowledge of debt recovery laws and regulations, ensuring compliance with legal requirements.
  • Ability to work independently and as part of a team, contributing to a positive work environment.
  • Analytical skills to interpret data and make informed decisions regarding debt recovery strategies.
  • Customer-centric approach, with a focus on providing exceptional customer service.
  • Willingness to learn and adapt to new processes and technologies in the debt collection industry.

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