Team Leader
Role Overview
Lead staff and oversee operations at Boo Boo Laand while maintaining safety, customer service, and operational standards.
Key Skills for This Role
Full Job Posting
Role overview
Lead staff and oversee operations at Boo Boo Laand while maintaining safety, customer service, and operational standards.
Staff supervision and reporting
- Create daily run-sheets and staff assignments; conduct briefings and grooming checks and ensure break compliance.
- Monitor staff engagement and performance, provide on-the-job coaching, and escalate issues to the duty manager.
- Ensure opening, closing, cleaning, safety, and attraction checklists are completed accurately.
- Submit checklist summaries and report team performance, incidents, and guest concerns to managers each day.
Guest experience and sales
- Engage guests and oversee attraction flow, queue management, and problem-solving; respond to non-escalated concerns.
- Ensure birthday rooms, party setups, and event spaces are prepared and reset correctly.
- Encourage the team to meet monthly sales targets and KPIs and provide support and tools.
Operational support
- Cover duty-manager responsibilities when assigned.
- Support reception cash operations, including safe cash transactions and cash exchange.
- Lead small operational projects, such as events, queue flow, and merchandise displays.
Requirement
- Fluency in Arabic is required.
Compensation
- Pay is AED 5,000–7,000 per month.
Workplace
- Work is in person.
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