Team Lead SME

Role purpose

Key responsibilities

• Lead and coach Relationship Managers, Assistant Relationship Managers, and Virtual Relationship Managers to meet customer, revenue, and portfolio-growth objectives.
• Acquire SME clients and build the CASA portfolio through prospecting, lead follow-up, and relationship development.
• Understand client businesses and needs and provide timely, relevant financial solutions.
• Drive sales, service, cross-sell, and up-sell across SME products; refer opportunities to specialist business units.
• Explain new products, services, and innovations and their value to clients.
• Achieve targets while maintaining risk standards and a customer-focused approach.
• Keep KYC records complete, accurate, and current, including account renewals and trade-license updates.
• Work with stakeholders to manage credit, compliance, and operational risks under bank policies and regulations.
• Identify and escalate potential money-laundering concerns and support prompt action.

Qualifications and experience

• Degree in Business Management, Business Administration, or a related discipline.
• At least five years of SME banking experience, including people-management experience and a record of leading teams to customer and financial objectives.
• Strong knowledge of SME banking propositions, business-banking products and services, and the competitive banking landscape.
• Ability to understand customer needs and match them to banking solutions.
• Strong leadership, coaching, performance-management, and behavioural-change skills.
• Relationship-building, influencing, negotiation, and stakeholder-management skills.
• Sound analytical judgement and commercial acumen; able to plan, prioritise, and execute.
• Clear written and verbal communication, including compelling presentations.