Tamayyaz – Guest Service Agent – Saudis Only
Role Overview
• Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
• Register and process check in for all arrivals.
• Update and check guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
• To check the paymaster and assist Supervisors to have No paymasters pending.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• File daily reception report and documents systematically.
• Print panic report (at least twice a shift).
• Attend briefings; take notes and action with appreciated follow up.
• Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
• At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
• Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
• Perfect grooming all the time.
• Drive Upselling.
• Carry out any other reasonable task (which may not be stated here) as requested.
Key Skills for This Role
Full Job Posting
Company Description
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire skills and knowledge for various professions within the hospitality field.
The program uses a combination of classroom learning and on-the-job training within a specific time frame.
Job Responsibilities
- Prepare for daily arrivals in terms of room allocation and check traces for special guest requests.
- Register and process check-in for all arrivals.
- Update and check guest information into the computer after a complete check-in.
- Accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guest departure.
- Handle walk-in counter reservations and process call-in reservations when the reservations section is closed.
- Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries.
- Resolve guest complaints and requests and liaise with the concerned department for immediate follow-up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey messages to guests.
- Assist at the Information counter, Foreign Exchange, Night Audit, and Business centre as assigned.
- Check the paymaster and assist supervisors to have no paymasters pending.
- Review log book, verify outstanding items, follow up pending items, and identify special assignments for the day.
Qualifications
- Tamayyaz Program is for Saudi Nationals only.
- Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
- Basic English skills are a must.
- Strong passion for the hospitality field.
- Excellent interpersonal and communication skills.
- Is a team player that contributes to and proactively assists co-workers.
- Ability to work a flexible roster depending on departmental needs.
- Ability to focus attention on guest needs, always remaining calm and courteous.
Additional Information
Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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