Front Office Supervisor
Role Overview
The Front Office Supervisor oversees daily front desk operations, guest satisfaction, and administrative activities.
The supervisor leads Guest Relations Ambassadors and ensures hotel quality standards and objectives are met.
Key Skills for This Role
Full Job Posting
About the hotel
ibis Styles Dubai Dragon Mart Hotel is on Al Awir Road, with access to Dubai International Airport, International City, and Dragon Mart.
Role overview
The Front Office Supervisor oversees daily front desk operations, guest satisfaction, and administrative activities.
The supervisor leads Guest Relations Ambassadors and ensures hotel quality standards and objectives are met.
Responsibilities
- Oversee front desk service from guest arrival through departure and resolve guest inquiries and concerns promptly.
- Anticipate guest needs, provide personalized assistance, and promote hotel services such as rooms and dining.
- Maintain service quality, confidentiality, and discretion; handle billing, payments, and cash accurately.
- Manage guest records, off-hours reservations, communication channels, inventory, safe operations, and guest relocations.
- Coordinate luggage handling, vehicle flows, and communication with guests, departments, and external partners.
- Train the team, uphold hotel standards, and keep the entrance and surrounding areas safe, clean, and accessible.
Qualifications
- Higher education and at least 3 years in a hospitality front office role.
- Strong team management and leadership skills; fluent English is required and additional languages are advantageous.
- Interpersonal skills, customer-service orientation, precision, organization, and time management.
- Initiative, teamwork, adaptability, discretion, practical problem-solving, and professional demeanor.
- Passion for hospitality and service.
Benefits and development
- Employee benefit card with discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies and opportunities to develop within the property and company.
- The employer notes competitive wages and benefits and corporate social responsibility activities.
Eligibility
- Candidates must be eligible to live and work in Dubai; the hotel states it will cover visa costs and flights for selected candidates from their place of origin.
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