Reservation Supervisor

About Accor and the Hotel

Job Responsibilities

• Supervise daily reservations operations and ensure timely, accurate handling of booking enquiries and requests.
• Manage individual, corporate, group and long-stay reservations, including amendments and cancellations.
• Monitor room availability, rates, inventory and booking conditions.
• Ensure accurate reservation details, guest profiles, payment guarantees and booking documentation.
• Coordinate with Revenue Management, Sales & Marketing, Front Office and Finance to support hotel commercial objectives.
• Support revenue generation through upselling, booking conversion and implementation of approved pricing strategies.
• Monitor tentative bookings, deposits, cancellations, no-shows and outstanding enquiries.
• Handle guest enquiries and reservation-related complaints professionally.
• Supervise, coach and support Reservations Agents to achieve service and performance targets.
• Prepare reservation reports and monitor booking trends and departmental performance.
• Maintain compliance with Accor standards, hotel procedures and guest data protection requirements.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Administration, Business Administration or a related field.
• Minimum 2 years of hotel reservations experience, preferably with supervisory or senior Reservations Agent experience.
• Strong knowledge of reservation procedures, room inventory, rates and revenue management principles.
• Experience with Opera PMS/Opera Cloud and Microsoft Office is preferred.
• Excellent communication, organizational and problem-solving skills.
• Good command of written and spoken English.
• Strong leadership skills and the ability to supervise, coach and motivate a team.
• Additional languages are an advantage.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through Accor Academies.
• Opportunity to develop talent and grow within the property and across the world.
• Ability to make a difference through Corporate Social Responsibility activities.

Your Team And Working Environment

• Opportunities to make your mark in an environment of trust, respect, and integrity.
• A home away from home where diversity and inclusion are celebrated and privacy and personal information are protected.
• Through Accor's Employee Value Proposition, fair treatment and a workplace free from discrimination and harassment are ensured.