Guest Service Agent
Role Overview
• Greet guests upon arrival and assist with the check-in process.
• Handle check-out procedures, including billing and payment processing.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Manage room reservations and cancellations using the hotel’s booking system.
• Assist with modifications to existing reservations.
• Relay messages and information to guests and team members.
• Coordinate with housekeeping and maintenance teams to fulfil guest requests.
• Promote hotel services and amenities, including room upgrades and special packages.
• Handle payments and maintain accurate financial records.
• Ensure adherence to hotel policies and procedures, especially concerning safety and security.
• Handle emergency situations calmly and efficiently.
• Maintain accurate guest records and documentation.
• Assist with inventory management of supplies and amenities.
Key Skills for This Role
Full Job Posting
About the hotel
ibis Styles Dubai Dragon Mart Hotel is on Al Awir Road (E44), about 15 minutes from Dubai International Airport and near International City and Dragon Mart.
The hotel describes its design as inspired by the Arabian Desert and Oasis.
Guest service and front desk duties
- Greet arriving guests and assist with check-in; handle check-outs, billing, and payments.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel amenities, services, and local attractions.
- Manage reservations, cancellations, and modifications using the hotel booking system.
- Relay messages to guests and team members, and coordinate with housekeeping and maintenance on guest requests.
- Promote hotel amenities, room upgrades, and special packages.
- Maintain accurate financial records, guest records, and documentation; assist with inventory of supplies and amenities.
- Follow hotel safety and security policies and handle emergencies calmly and efficiently.
Qualifications
- High school diploma or equivalent required; a hospitality management or related degree is a plus.
- Customer service or hospitality experience is preferred.
- Familiarity with hotel management software and Microsoft Office Suite.
- Strong communication and interpersonal skills; ability to handle stress and resolve conflicts.
- Attention to detail, organizational skills, computer proficiency, and basic math skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
Location and work eligibility
- The hotel is located in Dubai.
- Candidates must be eligible to live and work in Dubai. The hotel says it will cover visa costs and flights for selected candidates from their place of origin.
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