Supervisor - RTA

About This Role

Position: Supervisor - Investor Services / Transfer Agency Location: Dubai (Hybrid)

About Us

The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.

What is it like to work here?

We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.

The Opportunity

We are looking for a Supervisor – Investor Services / Transfer Agency to join our Funds Team as part of our financial services business in Dubai.

Established in 2008, our Dubai office is the Maples Group’s regional operating hub in the Middle East. A commitment to service excellence and investment in our people has led to continued growth where our teammates deliver best-in-class solutions to clients worldwide alongside our colleagues in legal services.

The Supervisor reports to the Assistant Vice President and supports the RTA team. Its tactical responsibilities feed one larger objective: to ensure we provide a risk-averse environment to our clients and strengthen our client relationships by collaboration, teamwork and a drive to exceed.

Your primary responsibilities include:

• Reviewing investor transactions and NAVs input on the shareholder register system, reviewing acknowledgement letters, and other investor related reporting in accordance with company policies and procedures;
• Responding to shareholder queries promptly, accurately and with a high degree of professionalism;
• Preparing redemption/distribution payments accurately for their clients and on a timely basis, including input of wires in banking systems and sourcing of all required supporting documentation;
• Oversight of completion of customer due diligence on investors in addition to obtaining FATCA and CRS documentation;
• Liaising with auditors to provide required information and responding to audit queries promptly;
• Assisting team members with general transfer agency administrative tasks and liaising with other departments as required.
• Assisting with training of TA Administrators within the TA team.

What You Bring In addition to a commitment to delivering superior candidate and stakeholder experiences:

• Degree holder with 3-5 years experience in Investor Services / Transfer Agency;
• Problem solving skills;
• A good team player but also being able to work independently;
• Good oral and written communication skills;
• Flexible and adaptable to change;
• Positive attitude & energy;
• Strong technical skills.

Benefits & Rewards The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:* Hybrid Working policy

• Comprehensive health coverage (medical, dental and optical)
• Competitive vacation packages
• Educational assistance and professional development programmes
• Savings or pension plan
• Life insurance
• Travel insurance
• Global mental wellness programme
• Sports clubs and social events

You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn. Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.

“Please note that it is the Maples Group standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Except for roles based in the Republic of Ireland, the background checks will include criminal records checks when a conditional job offer is made. If you have a criminal record, it does not mean that your job offer will be automatically withdrawn. The Maples Group will make all job offer decisions on a case-by-case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with us before a decision is made. Further details will be provided at the time any conditional job offer is made.”