Female Branch Supervisor - Bedashing Beauty Lounge

Purpose Of The Role

1. Front Desk

• Inform relevant technicians of the client’s arrival with treatment details and timings
• Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch
• Receive and greet visitors in an efficient, tactful and courteous manner
• Maintain adequate cash in drawer
• Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed.
• Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence
• Record delays of treatment with accuracy
• Have full knowledge of Front Desk SOPs
• 2.
• Computer bookings:
• Ensure the booking system is managed effectively with scheduling, reconfirmations and follow ups of client appointments changing colours in the phorest system
• Check out clients after appointments and ensure that the actual treatment is recorded in the system.
• Ensure accurate client details are maintained and updated on a regular basis
• Sign the waiting list
• Manage lunch blocking of the therapists
• Check if skills of therapists are updated
• Blocking of therapist leave and identify shortage if any
• Money collector
• Maintain the checklists and SOP’s of the reception area
• Fully conversant with all pricing structure and promotional details
• . **Use appropriate money collector language at all time**
• Have full knowledge of Money Collector SOPs
• 3.
• Client/colleague interactions:
• Provide a full reception service for staff and clients
• Handle customer queries and appointments and ensure response/ reconfirmation is given within the decided timeframe.
• Record customer complaints and inform the Branch Manager
• Actively promote BBL services and retail.
• Ensure the branch ambience is maintained.
• Assist Branch Manager with assignments/ task of the staff.
• Uses all the required tools of communications when dealing with others (phone and face to face), keeps supervisor informed whenever necessary, participates effectively in meetings, delivers effective presentations.
• Listens to client concerns with empathy and offers every possible help within the role assigned and BBL policies and procedures, ensures a follow through of the client issue till its closure
• Works well in groups, helps resolve conflicts, facilitates meetings, works well with other departments, is flexible and open-minded, focuses team on strategies and goals and motivate team

4. Branch Manager Support

• Develop and maintain a courteous and professional relationship with clients.
• Handle customer complaints and ensure response is given within the decided timeframe. **Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated**
• Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch
• Prepare all daily and weekly reports (Skill report, Employee movement, Maintenance & Breakage report)
• Assist Branch Manager at staff meetings, or conduct meetings in absence of the Branch Manager
• Assist the Branch Manager to maintain stock level and inventory.
• Assist in cost control measures
• Maintain cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed **Ensure uniform code is maintained**
• Assist in selecting staff for core value staff recognition programs by internal monitoring **Assist in compiling requests of leave from employees**
• Assist in checking the compliance of requirements from Legal authorities
• Assist in the management of Schedules of employees in the branch
• Assist in assigning duties to technicians
• Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed.
• Assume total responsibility for the smooth running of the Branch in the absence of Branch Manager.

Job Types: Full-time, Permanent

Experience

• Sales: 1 year (Preferred)

Language

• Arabic (Preferred)