Supervisor

Position Objective

Key Responsibilities - People Management

• Leads by example and demonstrates the importance of treating every team member and guest with respect.
• Reacts immediately to issues requiring attention during the shift.
• Provides ongoing, specific direction to team members.
• Encourages an exciting and fun work environment while motivating team members to meet goals.
• Trains, orientates and monitors new team members.
• Reports to Store Manager on team member performance (positive or negative).
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.

Key Responsibilities - Hospitality Management

• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members.
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency.
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations.

Key Responsibilities - Operations Management

• Complies with and enforces all Tim Hortons operating standards.
• Ensures that all product and packaging is properly merchandised and stocked.
• Responsible for shift cash procedures.
• Maintains operational efficiency through use of the work schedule.
• Supervises team members to ensure primary and secondary duties are completed.
• Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies).
• Keeps current on all new information (i.e., new product launched, promos and discount schemes).
• Assists the Store Manager in driving sales and transactions during their shift.
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.).
• Escalates to immediate superior any issues and or problems.

Key Responsibilities - Health & Safety

• Knows, understands and follows safe work practices and procedures.
• Uses or wears personal protective equipment or clothing as required.
• Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager.
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
• Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents.

Key Responsibilities - Cashiering

• Supervises and ensures that technical equipment in the stores are in working condition.
• Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
• Receives payment by cash, credit cards, vouchers or automatic debits whenever required.
• Issues receipts, refunds, or change to the customers correctly whenever required.
• Maintains clean & orderly checkout areas.

Requirements

• Previous experience in a supervisory or team lead role.
• Knowledge of food safety policies and cash policies.
• Ability to lead by example and treat team members and guests with respect.
• Strong communication and interpersonal skills.
• Ability to work various positions during busy periods.
• Ability to resolve guest complaints in a timely manner.
• Ability to complete required shift documentation.
• Knowledge of safe work practices and procedures.