Store Manager

Position Objective

Financial Responsibilities

• Drive the store team to achieve the store target and store KPIs.
• Ensure store shrinkage is less than 0.2% of the cost of sale.

Process Responsibilities

• Conduct regular financial and stock audits.
• Regularly update, track, and communicate the store dashboard.
• Maintain visual merchandising standards in the store.
• Maintain employee records including leave management, passport, performance and conduct history, and roster management.
• Oversee day-to-day store operations, including opening and closing procedures.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Implement and enforce company policies and procedures to ensure compliance.
• Communicate regularly with higher management on store performance, challenges, and opportunities.
• Develop and implement action plans based on performance metrics to drive results.
• Maintain back store operation and replenishment of merchandise.
• Implement and enforce security measures to prevent theft and ensure safety of customers and employees.

Customer Responsibilities

• Drive the store team to achieve club apparel, NPS, and DSES goals.
• Maintain a relationship with the mall management.
• Communicate effectively with the office back-end team regarding store-related activities.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• Manage people regarding performance and conduct of store employees.

Learning Responsibilities

• Constantly upgrade the skills of self and team and create a pipeline of future store managers.
• Identify learning gaps of the team and create a process to address them.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Desired Experience

• 5+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills.
• Proven success in enhancing customer engagement and achieving and exceeding sales KPI targets for stores.
• A bachelor's degree in business administration, retail management, or a related field is often preferred.